: New firmware version 1.0.5.1 is available for EOS-R5 C The accessible count would let users keep track of how heavily their cameras are being used, while only the hidden count, duly certified by a Canon repair center, would be accepted as valid by a buyer. In the best of all worlds, Canon would stash the count in two places, one accessible in the Exif data and the other not. If the public were let in on where and how Canon hides the shutter count, dishonest purveyors of used equipment might be able to figure out how to forge the count, rendering it useless. But to be fair, the probable reason for Canon's intransigence is aguably altruistic in its way. That's the answer that Canon always gives, and they've taken a lot of flak for it in this forum and elsewhere. If you would like to send in your camera to have this service performed, please use our web site where you can set up a repair online.
They need to have the camera on hand in order to run the test to get an accurate measurement on your camera's shutter. The only way to get an accurate shutter count, or actuations- on Canon EOS DSLR bodies is to have the Canon Factory Service Center provide it.